At CodeEpsilon we have highly skilled professionals with domain expertise in ITES segments. We provide the desired services and help the companies achieve multifold advantages like significant cost reductions, superior end-customer experience with extended support coverage. We adopt complete transparency in our processes and implementations. We follow SLA driven processes and offer dedicated key account management which ensures our partners and clients are in safe hands while we manage their most critical services.

High productivity and continuous process Management and improvement using ITIL and Six-Sigma framework drive seamless delivery at our delivery center. We offer great flexibility in services to help clients choose their model of service and support.

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We offer 24x7, flexi-hour model from our state-of-the-art delivery center. Our geographical location gives us tremendous advantage of attracting the best resources to work with us and retain them by creating and maintaining an employee friendly environment and facilities.

We understand how important the role of the server management services is in the overall success of any endeavor. A good software alone is not able to give the desired result and the backbone support given by the ITES is also very important for that desired success and results. Our goal is thus not only to provide world class Software and Consulting services by making use of the best People and Processes but also to deliver outstanding ITES services to our clients.

  • Product Support
  • Infrastructure Support
  • Application Support
  • Change Request Management
  • License Management
  • Configuration Management
  • Handling incidents, problems, and service requests
  • Servers Monitoring
  • Application and Computation Monitoring
  • Network Device and Bandwidth Monitoring
  • Storage and Backup Monitoring
  • Desktop and End user computing
  • Linux/Windows Server Configuration and Management
  • AWS Server Configuration and Management
  • SVN/TFS/VOIP/SQL SERVER/Mysql/Exchange Mail Server Configuration and Management
  • Server Performance Management
  • Server Migration & Mirroring
  • Server failover and disaster recovery
  • Server vulnerabilities management
  • Remote Desktop support
  • Backup and Archiving
  • Patch Management
  • Tune-Up and Performance Management (disk de-fragmentation, clean up of startup files, clean cache etc.)
  • Security Management (any virus, mal-ware, ad-ware, etc.)
  • Desktop level access management
  • Software Distribution / Rollouts
  • Server monitoring and maintenance
  • Server administration
  • Performance enhancement
  • Consolidation and Migrations
  • Capacity analysis
  • Troubleshooting and 24X7 support
  • Security implementations and monitoring
  • License setup and management
  • Remote administration and monitoring
  • Configuration management
  • Capacity planning
  • Availability and Performance management
  • Technical Troubleshooting
  • Reports and trend analysis
  • Security and Vulnerability audit
  • Firewalls
  • VPN
  • Proxy
  • Anti-Virus, Anti-Spyware
  • Web Security
  • IDS/IPS
  • Unified Threat Management
  • Messaging Security
  • End Point Security (NAC, Personal firewall, WSUS, IPC, AV, AS, etc.)
  • Monitoring and Routine Tasks
  • Remote backup management operations
  • Trouble Shooting and Permanent Remediation
  • Change Management
  • Administration Planning
  • Maintain standardized documents and SOPs
  • Proactive Backup Management
  • Automation
  • Process Excellence
  • Flexible Service Windows
  • Product support and maintenance planning
  • 24x7 Product Support and Maintenance
  • Timely escalation to Level II and III Product Support
  • Response time driven product support
  • Troubleshooting
  • Storage Planning & Design
  • Storage Solution Implementation (SAN, NAS, Tape, online, etc.)
  • Storage Monitoring & Management
  • Storage Optimization
  • Backup and Archiving
  • Data Recovery and restoration
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