Field Services Reporting App
Field Services Reporting App
Field Services Reporting App
Field Services Reporting App

Overview

Service Technicians are required to conduct field surveys & checkups of equipment and components. The data is collected and maintained within a management system back at the collection center. This is very important for maintenance and making sure that the complaints from the customers are handled in time and even before time.

The customer wanted to make this process and methodology more Real Time, efficient and less bothering by reducing the paper work involved to a large extent and initiated the process of digitization of the manual paper based process.

Field Services Reporting App

The Problem

The customer approached CodeEpsilon Services with the need of completing and upgrading the digital work order and report collection system. The requirement was to have a digital work order and reporting system that makes the whole process digital. This would give the whole process a Real-Time effect, reduce the mistakes that happen in manual paper based data recording and feeding the same at the end of the day in office record management system.

Technology Matrix

  • IOS
  • Android
  • PHP API
  • MSSQL 2012

The Approach

CodeEpsilon Services initiated a collaborative multiphase analysis. Analysis was done from 3 avenues:

- Existing work done.

- Pending work analysis for functional feature set definition.

- Any value adds within the whole ecosystem.

What came out as a result was a detailed techno-functional design specification which played a critical role within the system design phase.

The complete application interface, to be developed, was wireframed for the form and field level usage analysis and determining the workflow. The wireframes were fine tunes as per the practical usage scenarios.

Field Services Reporting App

The application module development was initiated in Agile form to achieve quick results which are fine tuned for proper acceptance by the users. Usage of Agile Process also enabled setting and changing the priorities as per market needs and be flexible towards end users’ needs.

The Challenges

The customer had already spent the major budget available on getting the application up. By the time the customer came to us he was drained of the major budget considerable feature still missing. Those were critical to make the app features functional. An approach was needed to manifest the further development within the specified budget.

Field Services Reporting App

The Solution

A flexible and robust mobile app both for IOS and ANDROID which can digitize the work order and reporting process. Prepared. The application can work for any industry and any business. It can be customized in terms of master values and form fields specific to the industry in use. It also had with is a very well-integrated back administration module which can be used by the back-office staff.

The app is available in 2 languages and is available for offline usage which can sync the collection data as and when the device is online. It also seamlessly integrates with their existing back office giving 100% paper free work order management & reporting system for their field team, collecting and posting test results.

The solution comprised of a feature rich mobile app which can run on mobile and tablets:

  • Free download.
  • Benefits McMain work orders app.
  • Looking back in the history of already completed work assignments.
  • Time registration per work assignment with hour category and date.
  • Creation of work orders with type of work order description, priority and reason code.
  • Make record changes.
  • Possibility to put digital signature.
  • Easily create, receive, edit, report ready and return work orders.
  • Synchronization with the McMain back office possible via web service.
  • Handy for working in the field or at the back of the factory.

Please Contact CodeEpsilon for any assistance in IT Consulting/Software Development/Infrastructure Management. We would be glad to assist you in the best possible way.

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The Result

By Choosing CodeEpsilon Services Pvt. Ltd as their solution provider, Client was able to provide:

  • Responsive front-end platform used by the Growers and Sellers do various operations.
  • Fast and secure Native Mobile application for Android and IOS to provide trading platform over mobile devices.
  • Streamlined backend publishing platform for trader to maintain the stocks of their products & track overall system.
Field Services Reporting App

Key Benefits

  • Field Services Reporting App
  • Field Services Reporting App

    Periodic System Backups.

  • Field Services Reporting App

    Disaster Management and Recovery.

  • Field Services Reporting App

    Minimum Administration efforts required.

  • Field Services Reporting App

    Accessibility via variety of devices mobiles and tablets.

  • Field Services Reporting App

    Centralized management, monitoring and control over the user data for Statistical Analysis.

  • Field Services Reporting App

    Available anywhere anytime.

  • Field Services Reporting App

    Application features available offline also.

  • Field Services Reporting App

    Realtime date updates & Realistic Reporting.

  • Field Services Reporting App

    Professional Mobile application against paper-based reporting.

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