Business Process Re-engineering is the radical redesigning of business processes in order to achieve improvements in quality, and minimize organization costs, customer satisfaction, productivity, and lead times. This process begins by evaluating what needs to be done to provide value to customers. Techniques such as process mining (information system log analysis) can help discover, monitor, and improve processes.
In large organizations—and even small or medium-sized ones—processes can build up over time and become stale issues embedded in how things get done. BPR is a proven practice enabling organizations to cut the Gordian knots that can prevent real growth and cost optimization.
3 Signs When Business Need To Start Business Process Re-Engineering
Any organization aiming for large-scale IT implementation must first review its business processes. Here are four signs you should start a business process reengineering services:
Multiple Hand-Off
Any process that requires too many hand-offs or re-entry of data to different systems should raise red flags. Doing business in this fragmented way is very inefficient and ultimately slows down the cycle times. Companies will struggle to deliver products to customers on time.
Difficulties in scaling
A company with a high growth trajectory often acquires a variety of IT systems as it attracts new customers. However, this approach leads to inefficiencies and poorly integrated systems. A company in such a position needs to standardize and integrate its disparate systems to control IT support costs and must optimize the processes to run more smoothly.
Employee and customers complaints
When a customer or key stakeholder in your organization repeatedly raises the same complaint or problem that is hindering project progress, this is a prime indicator that the issue needs to be addressed urgently. If the problem persists for a while, it can affect the entire system – or worse, it can collapse, causing you to lose revenue and spend more to fix the problem, along with the damage to reputation and loss of customer trust.
What Are The Steps For Business Process Reengineering?
Figure out what you want
What do you expect after carrying out certain business processes? Once you understand how your business results should work, you can begin to work for that.
Determine the current state
Follow the necessary steps to complete the workflow. See where bottlenecks can occur, reducing efficiency and increasing costs.
Identify gaps
Set key performance indicators (KPIs) that give you an idea of how close or far you are from achieving your business goals.
Select a test case
Look for the core processes that impact your organization’s performance. Then develop future circumstances that will help you achieve your organization’s strategic goals.
Develop and test your hypothesis
Develop new workflows and procedures and communicate with relevant stakeholders. Create test scenarios for new features or enhanced features in your revision process.
Implement the new process
Make sure you have the dependencies and resources to implement the changes successfully.
Rate the performance
Track the performance of new processes and use your KPIs to evaluate their impact against the initial business flow.
A Business Process Reengineering Case Study: Airbnb
Airbnb is a household name and is known for its very disruptive business. This innovative company is redefining vacations and hotels in a way that has never been seen before. However, this innovation is not without obstacles in terms of the business processes being carried out.
Problem:
Airbnb strives to define a continuous and fast product development process.
Designers, developers, and researchers are the three main positions involved in the Airbnb product development process. The problem is that they work in silos and are only involved in the process when necessary. The ultimate goal of delivering a great product on time was not effectively achieved because of this workflow problem.
Before a model can be visualized on a computer, designers must wait for engineers to write code. Engineers, in turn, must wait for researchers to validate product ideas, only to find that those design assumptions are ultimately not met. Instead of the failure of one of the parties involved, it is precisely the failure of the process.
The solution:
The folks at Airbnb have come up with an innovative solution: a unique digital environment that allows designers and engineers to easily collaborate. This unified digital environment allows files to display real-time updates and reflect real data, rather than each team working on separate systems. This eliminates constant revisions and allows all three teams to work together on the same platform. All existing business processes have been redesigned to allow the Airbnb team to remake screens in 45 minutes instead of days of rework.
How Our Business Process Re-engineering Services Can Help You?
Realize your business goals. Dig deeper into the core of operational processes to identify areas for improvement. It’s time to optimize overall productivity and keep the company’s focus on the core.
If you are considering transforming your business processes and are looking for experts to support your needs, CodeEpsilon empowers you with innovative business process re-engineering solutions and exceptional talent with diverse skills including business process reengineering to help you!
Schedule a call with us today to find solutions for your business needs and discuss your options.
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